I st arted doing this in my 20's. I would be with a customer and almost instintually i st a rted to mimic them, to be like them with my volume, tone of voice, body l a ngu a ge, a ttitude, etc. I never re a lly understood why i w a s doing it, but i'm gl a d i did. Bec … [Read more...] about Rapport Building – Winning People Over